Questions and answers
Straight answers about how the service works.
Is it really free?
Yes. All three guided exercise programs are free: knee replacement recovery (with a pre-surgery program), hip replacement recovery, and knee pain. Messages to the physiotherapist are free too. The only paid service is the online appointment, which costs €100.
Who is behind this service?
It is built and maintained by Konstantinos Danalis, a licensed physiotherapist and manual therapist. He runs the PhysioDanali clinic in Glyfada, Athens, Greece. The clinic website is physiodanali.gr.
Do I need an account?
You do not need an account to read the recovery guide, browse the exercise library or read these pages. You need a free account to follow a program, to send messages to the physiotherapist, and to book an online appointment.
Does it replace my physiotherapist or surgeon?
No. The service guides your rehabilitation. It does not replace your doctor, surgeon or physiotherapist. Keep following the advice of the clinicians who look after you.
What happens if an exercise hurts?
After every set, the program asks how much it hurt and how hard it was, and it adjusts the plan to your answers. If your answers suggest that you should stop, the program tells you to stop and to contact your clinician. If something feels wrong at any time, stop and contact your clinician.
How do messages to the physiotherapist work?
Registered patients can send messages to the physiotherapist for free, up to 5 messages a day. Replies usually come within 1 business day. Messages are not for emergencies. In an emergency, call your local emergency number.
How does the online appointment work?
It is a video call with a physiotherapist, for up to 55 minutes, in Greek or English. You log in, choose a time, and pay €100 in advance by card through Stripe. You can cancel for free, with a full refund, up to 24 hours before the start.
Which languages are available?
The website is available in English and Greek. Online appointments are held in Greek or English. More website languages are planned.
Can I use it on a phone or tablet?
Yes. The pages and the programs are made for phones and tablets, with large text and one step at a time. You can make the text larger or switch to high contrast at the top of every page. In your browser's menu you can usually choose to add the site to your home screen, so that it opens like an app.
What happens to my data?
Your data is stored on servers in Greece, in the European Union. Your messages to the physiotherapist and any text you type in the assessment are stored encrypted. The privacy policy explains in full what is collected and why.
How do I delete my data?
Log in and open the Account page. There you can download a copy of your data and delete your account and your data.
How do I contact you?
Write to info@physiodanali.com for general questions, privacy requests or help with your account. For questions about your own recovery, registered patients can use the free messages inside the app.
Another question?
Write to us and we will help.
Contact us