Terms of use

Who provides the service

PhysioDanali is provided by DANALIS GENEIADI EE, VAT number EL802378215, Agiou Nektariou 58, 165 62 Glyfada, Athens, Greece. The physiotherapist responsible for the programs is Konstantinos Danalis. Contact: info@physiodanali.com.

By using the service you accept these terms.

What the service is

• Guided home exercise programs for recovery after knee or hip replacement and for knee pain, with education about recovery.
• Messages to a physiotherapist.
• Paid online appointments with a physiotherapist by video.

What the service is not

• It guides your rehabilitation. It does not replace your surgeon, your doctor or the physiotherapist who treats you in person, and it does not give a medical diagnosis.
• It is not an emergency service. If you have severe pain, chest pain, shortness of breath, a hot or leaking wound, fever, or a painful swollen calf, contact your doctor or the emergency services of your country at once.
• If your surgeon or clinician gave you instructions that differ from the program, follow your surgeon or clinician.

Who can use it

You must be 18 or older. The surgery programs are for people who had, or will have, a knee or hip replacement. If the assessment shows that the program may not be suitable for you, it will tell you to contact your clinician and will not start.

Your part

• Answer the assessment and the questions after each exercise truthfully.
• Do the exercises as described and within the limits the program gives you.
• Stop and contact your clinician when the program tells you to, or when something does not feel right.
• Keep your sign-in details to yourself.

Price

The exercise programs, the recovery guide and messages to the physiotherapist are free. We may change, limit or end a free feature in the future; if we do, we will say so clearly in the service before it takes effect.

An online appointment costs 100 euros and lasts up to 55 minutes. It is paid in advance by card through Stripe. The price you pay is always shown before you pay.

Messages to the physiotherapist

You can send up to 5 messages a day. We usually reply within one business day, but a reply time is not guaranteed. Messages are not for emergencies or urgent problems.

Online appointments

• Appointments are held in Greek or English, by video call in your browser. You need a device with a camera and microphone and a stable internet connection.
• Your booking is confirmed when the payment succeeds. A time slot that is not paid within about half an hour is released.
• You can cancel free of charge, with a full refund, up to 24 hours before the start of the appointment. Later cancellations and missed appointments are not refunded.
• If we have to cancel, or cannot hold the appointment because of a technical problem on our side, you choose between a new time and a full refund.
• During an appointment the physiotherapist may advise you to see a doctor or to be examined in person. An online appointment cannot replace a physical examination when one is needed.

Using the service through an AI assistant

When you use PhysioDanali from inside an AI assistant, the session information comes from our service, but the assistant is a separate product of another company. We are responsible only for the content our service returns. The same limits apply: it guides rehabilitation and does not replace your clinician.

Content and fair use

The programs, texts, illustrations, animations and software belong to PhysioDanali. You may use them for your own personal rehabilitation. You may not copy or republish them, resell the service, or try to extract or reconstruct the way the program decides your exercises.

Availability and changes

We work to keep the service available and correct, but it is provided as it is, and it may be interrupted for maintenance or for reasons outside our control. We may improve or change the service and these terms; the date at the top shows the latest version.

Responsibility

We are responsible for providing the service with professional care. We are not responsible for harm that results from untrue answers, from not following the instructions and stop rules of the program, or from using the service against the advice of your own clinician. Nothing in these terms limits any liability that cannot be limited by law, or your rights as a consumer.

Law and disputes

These terms are governed by Greek law. If we cannot settle a disagreement between us, the courts of Athens, Greece are competent, without affecting any mandatory right you have as a consumer in the country where you live.

Contact

Questions about these terms: info@physiodanali.com.